About Us

Nepal Academy of Tourism and Hotel Management (NATHM), established in 1972 by the Government of Nepal, is dedicated to training skilled professionals and promoting Nepal's tourism and hospitality sector. Affiliated with Tribhuvan University, NATHM offers comprehensive academic programs and training courses to meet the industry's evolving needs. Our mission is to nurture future leaders in hospitality and tourism while maintaining high standards of education and professionalism.

Job Description

We are seeking a dynamic and experienced Front Office Manager to join our team in Kathmandu. The ideal candidate will be responsible for devising and executing marketing strategies to promote Nepal's tourism offerings, working closely with industry partners, and leveraging digital platforms to enhance the country's visibility on the global stage.

Key Responsibilities

• Oversee the daily operations of the front office, ensuring exceptional guest services and satisfaction.
• Lead and supervise the front office team, including receptionists, concierge staff, and night auditors.
• Manage room reservations, room assignments, and availability using property management systems (PMS).
• Prepare and manage the front office budget, including revenue forecasting, expense monitoring, and cost control measures.
• Foster positive relationships with guests and resolve issues to ensure high levels of guest satisfaction.
• Prepare daily, weekly, and monthly reports on front office operations, occupancy rates, and revenue performance.

Why Join Us

• Leadership Role: Lead a dynamic front office team in a renowned institution dedicated to excellence in hospitality education.
• Professional Growth: Opportunity for career advancement and skill development in hotel operations and guest services management.
• Impactful Contribution: Contribute to the success and reputation of NATHM by ensuring exceptional guest experiences and operational excellence.
• Collaborative Environment: Work alongside dedicated colleagues and faculty members committed to student success and industry excellence.
• Industry Exposure: Gain exposure to the hospitality industry and opportunities for networking with industry professionals.