Complaints
NATHM treats every concern raised by its students, staff and the public as an opportunity to improve. This page explains what you can complain about, how to do it, and what happens next.
7 Days
Target first response time
30 Days
Target resolution window
4
Ways to lodge a complaint
Confidential
Handled by the grievance cell
What You Can Raise
Types of Complaints
The grievance cell accepts concerns across three broad areas. If you are unsure where your issue fits, submit it anyway and it will be routed to the right office.
Academic Matters
Teaching & assessment
Concerns relating to classes, examinations, results and the academic support you receive as an enrolled student.
Common examples
- Class scheduling and delivery
- Examination conduct and result queries
- Supervision and academic guidance
Administration & Services
Campus operations
Issues with admission processing, fee payment, documentation, hostel, library or other campus facilities.
Common examples
- Admission and enrolment processing
- Fees, refunds and receipts
- Certificates, transcripts and records
Conduct & Welfare
Safety & fairness
Matters of discipline, harassment, discrimination or any behaviour that affects the safety and dignity of the academy community.
Common examples
- Harassment or discrimination
- Misconduct by students or staff
- Safety concerns on campus
30 Days
Target resolution window
Our Commitment
How We Handle Your Complaint
A complaint is a formal record, not an informal remark. These are the standards the grievance cell holds itself to from the moment a complaint is received.
- 1Every complaint is recorded with a reference number and followed through to a conclusion by the grievance cell.
- 2Your identity is shared only with the officers required to investigate the matter.
- 3No complainant faces retaliation for raising a concern in good faith.
- 4You are informed in writing of the outcome and the reasoning behind it.
- 5If you are not satisfied, the matter can be escalated to the campus chief.
The Process
How to File a Complaint
Four steps from preparing your details to receiving a written outcome.
Prepare Your Details
Note what happened, when it happened, who was involved, and gather any supporting documents.
Lodge the Complaint
Use the online form below, or submit it in writing by email, by phone, or in person at the campus office.
Review & Enquiry
The grievance cell acknowledges receipt, assigns the case, and gathers information from all parties.
Outcome
You receive a written decision with the action taken and details of how to escalate if needed.
Submit Online
File a Complaint
Describe the issue below. Your name, email and phone number are optional — you may submit the complaint without identifying yourself.
Where to Submit
Ways to Reach the Grievance Cell
Use whichever channel is most convenient. A written record is created in every case.
By Email
Write to the grievance cell with your full name, program, contact number and a clear description of the concern.
By Phone
Call the campus office during working hours to discuss a concern or ask how to submit a formal complaint.
In Person
Visit the administration office at your campus and submit a written complaint at the front desk.
Questions
Frequently Asked
Students, applicants, staff, parents and members of the public may all raise a concern about the academy's programs, services or conduct.
You may submit a complaint without giving your name, but anonymous complaints are harder to investigate and we cannot report the outcome back to you. Providing your contact details is strongly encouraged.
The grievance cell aims to acknowledge every complaint within seven working days and to conclude the matter within thirty working days. Complex cases that need a formal enquiry may take longer, and you will be told if that applies.
Yes. Details are shared only with the officers required to investigate and decide the matter, and are not disclosed more widely.
You may request a review by the campus chief within fifteen days of receiving the decision, setting out why you believe the matter was not properly resolved.
Anonymous allegations without any supporting detail, matters already before a court, and requests for re-evaluation of marks (which follow the separate examination re-totalling process) are not handled here.
Have a Concern to Raise?
Submit it online in a few minutes — with or without your name. Every complaint is recorded and passed to the grievance cell for review.